Dealing with Southwest Wheel

[Guest]

Just wondering how things have went with other members when ordering from Southwest Wheel.
I ordered my Flexiride torsion axle last week.
Gave them my bank card # and fax #.
They were going to fax me a reciept with prepaid freight.
I haven't heard anything back from them.
Checked with my bank, no transaction as of yet.
I'm not being impatient, but bank card transactions are usually almost instantaneous...

[DestinDave]

Dean... did SW give you an order number? So you could track your order?
Maybe the guy at the other end wrote all the info down on paper and forgot to enter the order later.
Or if the order was entered in their computer system, it just dropped into the "bit bucket" for some reason or other.
It really irks me to deal with someone who doesn't treat me like the most important customer. I know I'm not, but that's what customer service is all about - that warm fuzzy you get knowing you're being taken care of.
I'd call them back...

[Guest]

No,
I didn't get an order #.
I'll need to call them Monday morning and ask what's up.
My problem is I've been so darned busy, it's hard to take time out to even call them.
For some reason, their phone system will not take a call from my cell phone, so I have to be on a land line when I call them.

[Steve Frederick]

I've dealt with them twice, had a great experience, although slow delivery, both times..When I needed parts, right there!! Fast response. I think that the axles are made to order, so that might explain the delay???

[SteveH]

Dean,

I bought my axle from them and they shipped fast, but when I called they said it was raining and couldn't do anything but build axles. I think they will bill you when they build your axle, and ship shortly there after.

[Guest]

Steve H,
Thanks... I won't even bother calling them since that's how they go about it. (I don't like nagging customers and I don't want to be one myself)

[Guest]

I checked my bank statement this morning and the axle probably shipped yesterday, because it's been billed. (Shipping cost was very reasonable, less than $50.00)
Thumbs Up For Southwest Wheel!