philh24 wrote:Well I am certainly going to keep an eye on it that's for sure, I have took it up a very bumpy pot holed road yesterday and there has been no movement in any of the welds at all. It's a trust thing David really knowing this happened to you is always in the back of your mind whenever I use it. I think even though I have had it looked at and had confirmation that Alls well I will feel unsure about it for a while. I do hope you get the outcome that you want. They seemed an ok bunch of guys when I went to pick mine up I even met the guy who built it.
Yes, but during the couple of hours I waited for it to be completed I heard a sales person on the phone to another customer who had suffered a very late delivery of something which was obviously only the first of a series. The salesman blamed several factors, except himself, and assured the client that further orders would be seen through the whole process from design to production to delivery, by him personally. Fair enough, but this very lengthy conversation, over 15 minutes, was peppered with 'to be completely honest', 'I have to be honest', 'honestly' and other such phrases over and over again which always make me suspicious.
The director also tried to blame me for the delay by arriving unannounced on a Monday afternoon when I had apparently said Tuesday or Wednesday. This despite the fact that when I had queried the late delivery on the phone the previous Thursday I had been assured that it would be completed by 'close of play tomorrow' (Friday).
I too met Gareth, the builder. A very nice man and we chatted at length about all sorts of things while his mate finished off all the polishing and last minute touches. I don't know what his own personal skills were but he did mention that he used to work in another part of the factory and the bloke who built the Teardrops had disappeared one day and never returned. Gareth had been asked to 'fill in' but had been there ever since, many weeks was the impression I got.
Did you witness the lowering of the finished article from the mezzanine where it was built by fork truck with extended forks? My heart was in my mouth as they tilted it onto one fork as it was too long for the section of removed railing. The light cluster missed the stanchion by one millimetre.
All in all a not very professional outfit and I certainly would advise anyone to steer well clear.