Unita camping & Great Customer Service

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Unita camping & Great Customer Service

Postby Wolfgang92025 » Thu Jul 17, 2014 11:00 pm

Few weeks ago went went boon docking in the Wasatch Front south of Salt Lake about 70 miles from home on a forest road on top of Hobble Creek at about 8000'.
Got there Friday afternoon and set up camp. Since it was a little warm in the direct sun, I put up the canopy.

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Had a great view of the sunset after dinner.
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As the sun went down, the sky cleared up and I decided to leave the canopy up overnight with the legs staked down.
Big Mistake !!!
Around 3 AM the trailer shook twice really hard. Mind you my rig weights in at about a ton, so it takes a lot of force to move it. Just thinking of getting up to see what is going on, and I hear a loud crash. In an instant the canopy was relocated 50 or so feet. I went an took some of the canvas loose, so it would stay were it was overnight and went back to bed while saying a few choice words.

Beautiful clear sky in the morning.

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The wreck. Notice the Fantastic Vent fan cover....

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One of the canopy legs still staked in the ground.

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View of the mountain
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Went for a drive exploring forest road in the area when we can across this meadow.
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At the end of the trail was a creek that had been dammed up by a beaver.
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Some people are just pigs :thumbdown: :thumbdown: :thumbdown:
This was trash left behind by previous campers.

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Bend cover lift arm. I was able to force the cover back in place and close the vent enough to make it home.
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Now here is were the great service comes into play.
So Sunday evening I took the picture and sent it to Scott at ADOHEN SUPPLY CO (http://www.rvvent.com) telling what happened and asking if he had a replacement part and if I could get it before we leave for a week long trip on Saturday. Within an hour he called me at home (mind you it is now 10 PM in Ohio) and we discussed what happened and that I would only need a new lift arm. Scott said that he now uses Paypal and I would have a payment notice within an hour. If I payed it right away, he would make sure it get on the part would be on the road Monday morning. He even send an e-mail with the delivery info without me asking. The part showed up Wednesday just as I was walking up the driveway. I changed clothes and had the bend arm replace in an hour.

Scott, your service is the best. :thumbsup: :applause: :)
Thank you for your dedication to your costumers. :applause: :applause: :applause:
Last edited by Wolfgang92025 on Fri Jul 18, 2014 11:47 pm, edited 1 time in total.
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Re: Unita camping & Great Customer Service

Postby KCStudly » Fri Jul 18, 2014 6:38 am

Looks like you had a nice trip with great weather and fabulous scenery, despite the overnight wind/mishap. :thumbsup:

Thanks for posting all the wonderful scenery pics!
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Re: Unita camping & Great Customer Service

Postby bc toys » Fri Jul 18, 2014 8:47 pm

wolfgang that looked like all in all it turned out to be a great trip
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Re: Unita camping & Great Customer Service

Postby Wolfgang92025 » Fri Jul 18, 2014 11:46 pm

Yea it did turn out to be a good trip.
I don't know how, but other than the crank up lever, nothing got any real damage. The legs missed the roof of the trailer and the TV. Guess I just had some good luck. It could have been a whole lot worse.
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Re: Unita camping & Great Customer Service

Postby sctrooperretired » Fri Aug 01, 2014 10:26 pm

I found out first hand....canopies and wind just don't mix well. Glad yours worked out fine and does sound like you got fantastic service...if only all companies would be that good.
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